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yourtown Annual Report 2018

Posted by yourtown on 8 February 2019
yourtown Annual Report 2018

Chair and CEO's message

Aspiring to excellence

Our focus continues to be on ensuring that the programs and services we deliver to children, young people and families are relevant, welcoming and inclusive, and most importantly deliver results.

Developing Program Theory models for all of our services this year has enabled us to ensure that we are clear on what impacts we are seeking from our programs, what skillsets our staff require, and what intervention models we need to achieve those goals.

That aspiration to excellence is also evident in the way in which our Values are brought to life. Our peer-to-peer recognition program Living the Values Awards has seen yourtown colleagues nominating their peers for truly inspiring work and not just one-off events. They demonstrate time and time again heartfelt compassion and perseverance by never giving up and always respecting those around them.

The importance of living the Values was also front and centre in the responses received in our bi-annual staff engagement survey. We know that our Values are seen as not only something very important to us as an organisation, but also important on an individual basis with many staff referencing their personal alignment to the Values. That of course brings high expectation and we are committed to excellence in what we provide to others, but also in what we expect from each other.

Preparing for the future

The high demand for many of our services, including Kids Helpline, has meant that we need to find ways to extend and expand our reach to the most vulnerable in our communities. Achieving adequate financial resources is crucial to creating a sustainable future.

This year we achieved a very strong financial result and our surplus means that in the coming 12 months we can introduce new programs aimed at supporting young people who are long-term unemployed, extend our WebChat capacity offered by Kids Helpline and introduce a new early childhood development program in Northern Adelaide. We are also able to develop new Service Models that will enable us to increase the capacity at our young parents' homelessness refuge in Sydney.This will reduce the waiting list for this much needed service and help minimise the trauma of homelessness experienced by children and infants.

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