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Youth led support guides Kids Helpline for better mental health outcomes

Posted on 9 October 2020
Youth led support guides Kids Helpline for better mental health outcomes

Mental Health Month (October 2020) is a compelling time to raise awareness around the number of mental health related issues reported to Kids Helpline said yourtown Chief Executive Officer Tracy Adams.

Kids Helpline says the level of ongoing contacts to the service during the pandemic accounts for an increase in demand of 24% nationally between March and August compared to the same period last year.

"It illustrates that Kids Helpline is playing an important role within the  mental health eco-system, by providing children and young people  in need with 24/7 access to qualified counsellors who they trust using channels of communication that work for them, be that phone, email or WebChat" said Ms Adams.

"The COVID-19 pandemic has highlighted the importance of young people connecting with others in support of their mental health.

Between March and August this year we have provided 3,444 or 36% more counselling responses to mental health concerns than in the same period of 2019.  Adolescents with mental health problems report higher rates of suicide ideation and other risky behaviours," said Ms Adams.

"Our concern is that this may be just the tip of the iceberg, we need to elevate help-seeking and continue the focus on reducing the stigma associated with seeking support.  Early intervention is critical.

Between 1 March and 31st August 2020 Kids Helpline initiated 1,194 actions to ensure the safety of children and young people nationally.  This is 39% more actions initiated than the 857 undertaken in the same period of 2019.

The majority of duty of care actions were initiated in response to Suicide Attempts and Child Abuse.

"We are in an exceptional position of engaging with a group of courageous young people who have a lived experience of mental health issues, who are now helping Kids Helpline to better understand that critical time in their life when a Duty of Care was actioned. Kids Helpline is proud to work with these young people and their families as they hold practical insights into how better to respond in the critical time of need and promote recovery," said Ms Adams.


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